1. Warranty: All of our products are guaranteed for life. If they break ship them back to us and we will fix them for free. Forever. This covers functional and structural damage, not things like scratches or surface discoloration from weather. This is natural and all leather that's used gets beat up. It's made for it. 
  2. All of our bags are handmade to order. That's the only way to make them for this price at this scale. We do try to keep some in stock but usually there is a week or two waitlist for a given model. If you are interested in placing an order please be patient. If you have a deadline for gifting etc. please send us a mail before you place an order. 
  3. No returns. These again are handmade to order, please be understanding and do not order one if you are not sure you want it. If you receive a bag and there is a problem with it we will of course offer an exchange or do what we need to to make sure you are happy. This rarely happens as each one is made one at a time.  
  4. If you have special concerns please let us know. I know of a woman with exceptionally small delicate fingers who bought a bag and couldn't even do the buckles, and I know a guy who bought one to fill with rocks and would go running every day as endurance training. If I had known either of these things beforehand I would have used  slightly thicker or thinner leather on certain parts.